Returns Policy

Need to make a return? At Aztec Leisure, our simple Returns Policy makes it easy for you. Know more about our 60-day returns, steps for faulty item returns, and what to do if you're returning a tent or awning. 📦🔄

Once your order has arrived, please inspect the goods as soon as possible on a clean, dry surface. If you are unhappy with your purchase, contact us at 01872 554421 or sales@aztecleisure.co.uk for guidance on the most cost-effective return method.

DHL Returns:

You can also now make use of our DHL returns portal. Please click here.

Returns Address:
Please send items to: Big Outdoors Company / Aztec Leisure Warehouse, Unit 1a Cligga Head Industrial Estate, Perranporth, Cornwall, TR6 0EB

Refer to the relevant section based on your return type:
• Unwanted item: Section 1
• Faulty/damaged item: Section 2
• Tent or awning: Section 3

To facilitate a smooth return process, adhere to the following steps:

1. Include necessary details with your return:
• Original invoice, or a sheet with:
• Full name, address, and contact number
• Order number
• Return details
• For faulty items: describe the fault and its location. Mark larger items (like tents and awnings) with chalk or tape where the fault is located.
• Note: Failure to include the necessary details may result in processing delays or refusal.
2. Packaging:
• Ensure proper packaging and boxing where applicable.
• Retain packaging for larger items in case of return.
• Insufficient packaging may lead to refusal or reduced refund to cover damage.
3. Shipping:
• Use a tracked signature service to prevent loss during transit.
4. Return Costs:
• Customers bear the return shipping costs.
• For large or heavy items, we can arrange courier collection at an agreed price, deductible from your refund.

Section 1: Returning an Unwanted Item
Exercise your right to cancel an order within 14 working days for a full refund as per the Consumer Contracts Regulations (2014). We accept returns within 60 days from the purchase date provided the items are unused, with undamaged and untampered packaging.
Note: A deduction may apply if goods have been handled more than necessary, diminishing their value.

Section 2: Damaged or Faulty Items
Report damaged or faulty items within 5 working days for transit damages. Email photographs showcasing the damage to sales@aztecleisure.co.uk for proper assessment. Details on required photographs are listed below this section.
• We arrange return labels or collections at convenient dates.
• Inspection by our returns team or an approved third party may be necessary, with potential costs discussed in advance.
• Dirty or wet items cannot be inspected and may be returned to the customer for cleaning.
• Misuse, overuse, or negligence-related damages are not eligible for refund or exchange.
• For non-faulty items, return and collection charges apply.
• Confirmed faulty products are replaced or refunded, inclusive of original postage for UK addresses.

Section 3: Returning a Tent or Awning
Inspect tents and awnings carefully as returns are only accepted for unused and clean items. Contact us for collection arrangements and pricing at sales@aztecleisure.co.uk.

Section 4: Return Processing Time
We strive to process returns within 7 days of receipt, with potential delays for larger items requiring detailed inspection. Seasonal peaks may extend processing time. For urgent enquiries, contact us at sales@aztecleisure.co.uk or 01872 554421.